European Total Guarantee System In a unique marketing operation we have introduced the European Total Guarantee System, offering consumers an all-in risk cover for their purchases of major appliances. With this unique cover, consumers will find that more than 3’400 Expert stores in Europe have been instructed to help them with their problems. Warehousing & distribution We have developed our own warehousing and distribution systems, wherever this has been necessary or useful, thus enabling our members to keep their stock to the lowest possible level and order individually the products they require. We work with both national and regional warehouse and distribution systems. Expert management support Our national organisations are equipped to support our members at the individual level, and spend whatever time may be necessary in situations of turn-around or restructuring. We have developed franchise systems for various forms of retailing for those members who would like to make use of all the available services in a more structured way.